Privacy notice

# Privacy Notice ## 1. Introduction [Business Name] respects your privacy and is committed to protecting the personal information you provide when using our website, booking system, and rental services. This Privacy Notice explains what information we may collect, why we collect it, how we use it, and how we protect it. ## 2. Information We Collect We may collect personal information including: • Full name • Home or billing address • Email address • Mobile number • Date of birth when required • Driver’s license information • Government issued identification • Uploaded identification documents • Booking information • Pickup and return locations • Destination information • Vehicle rental history • Payment information • Transaction records • IP address • Device and browser information • Website activity • Customer support communications We only collect information reasonably necessary to provide our services, comply with legal obligations, improve our operations, or protect our customers and business. ## 3. How We Use Your Information Your information may be used to: • Create and manage your account • Verify your identity • Verify driver eligibility • Process vehicle reservations • Confirm bookings • Process payments • Communicate booking updates • Send receipts and booking confirmations • Provide customer support • Prevent fraud and unauthorized activity • Manage disputes or claims • Improve our website and services • Maintain security • Comply with legal and regulatory requirements ## 4. Driver’s License and Identification Documents We may require customers to provide copies or photographs of identification documents and driver’s licenses. These documents are collected for identity verification, rental eligibility, fraud prevention, and security purposes. Access to these documents should be limited to authorized personnel. ## 5. Payment Information Payments may be processed directly by us or through third party payment providers. When third party payment services are used, those providers may process certain payment information according to their own privacy policies. We aim to avoid storing complete sensitive payment details unless required and appropriately protected. ## 6. Location Information If our booking service uses map or location features, we may process location information provided by you. This may include: • Pickup location • Delivery location • Return location • Destination • Map coordinates Location information is used to fulfill your booking and provide transportation related services. ## 7. Sharing of Information We may share necessary personal information with service providers that help us operate our business. These may include: • Payment processors • Email and SMS providers • Hosting providers • Mapping providers • Insurance providers • Vehicle service providers • Professional advisers • Government agencies or law enforcement when legally required We do not sell personal information to third parties for their independent marketing purposes. ## 8. Cookies and Website Technologies Our website may use cookies and similar technologies to: • Keep users signed in • Remember preferences • Improve website performance • Understand website usage • Improve security • Measure marketing performance Users may control certain cookies through their browser settings. ## 9. Data Security We use reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, alteration, disclosure, loss, or misuse. However, no internet based service can guarantee absolute security. Customers should also protect their account passwords and immediately report suspicious activity. ## 10. Data Retention We retain personal information only for as long as reasonably necessary for: • Completing rental transactions • Customer support • Accounting and record keeping • Fraud prevention • Legal compliance • Resolving claims or disputes Information that is no longer necessary may be securely deleted, anonymized, or archived according to our retention practices. ## 11. Your Privacy Rights Depending on applicable law, you may have the right to: • Request access to your personal information • Request correction of inaccurate information • Request deletion where legally permitted • Withdraw consent where processing depends on consent • Object to certain types of processing • Request information about how your data is being used Some requests may be subject to legal, contractual, fraud prevention, or record keeping requirements. ## 12. Marketing Communications We may send promotional messages if you have provided consent or when otherwise legally permitted. You may request to stop receiving marketing communications at any time. Service related communications such as booking confirmations, payment notices, and important rental updates may still be sent. ## 13. Third Party Services Our website may contain links or integrations involving third party platforms. These services operate according to their own terms and privacy policies. We encourage users to review the privacy practices of third party services they use. ## 14. Children's Privacy Our rental services are intended for individuals legally qualified to enter into rental agreements and operate vehicles. We do not intentionally collect personal information from children for vehicle rental purposes. ## 15. Changes to This Privacy Notice We may update this Privacy Notice when our services, systems, or legal obligations change. The latest version will be published on our website. ## 16. Contact Us For privacy related questions or requests, contact: [Business Name] Email: [Email Address] Phone: [Phone Number] Business Address: [Business Address] Last Updated: [Date]